We meet at the Jökulsárlón (Glacier Lagoon) main parking lot. Look for our Glacier Mice vehicle, guides or sign close to WC.

You can book directly through our website using the secure booking system powered by Bókun.

Warm layers, waterproof outerwear, gloves, hat, and sturdy hiking boots are essential. We provide safety equipment.

No, all tours start at Jökulsárlón. We do not offer pick-up services from Reykjavík or other towns.

Cancellations made 24 hours before the tour are fully refundable. Later cancellations or no-shows are non-refundable.

Yes, for safety reasons we typically require participants to be at least 8 years old. Some tours may have different age limits.

Our guides speak fluent English. Some may also speak Icelandic, Spanish or German depending on availability.

Yes, we recommend bringing snacks and water, especially for longer tours. We do not provide food.

Please arrive 15-20 minutes early. If you’re late, we may not be able to wait, and your spot may be forfeited.

We recommend consulting your doctor. Most tours involve walking on uneven ice and may not be suitable during pregnancy.

No, we only accept online payments through our secure booking system.

Yes, but some tours are seasonal, such as ice cave tours in winter only. Glacier hikes are offered most of the year.

Yes, there is PAID parking available at Jökulsárlón parking lot. Parking fee not included.

Yes, all our guides are AIMG certified glacier guides.

Tipping is not required or expected but always appreciated.

We highly recommend travel insurance in case of weather or travel disruptions.

No, pets are not allowed.

Drone useage is not permitted during tours unless approved permit exists in advance from the national park and consulting with your guide during the tour.

Some terrain may be inaccessible. Contact us for specific arrangements.

Yes, we offer digital gift cards valid for all our tours.

The ice caves are typically accessible from November through March, depending on weather and conditions.

Most ice cave tours take around 2.5–3 hours total, including transport and safety briefing.

Yes, we only visit caves that have been assessed and approved by our glacier guides and government run glacier travel department. Safety is our top priority.

Yes, children aged 8+ can join with adult supervision.

Temperatures can be close to freezing. Dress warmly and in layers.

We recommend sturdy, waterproof hiking boots. Crampons or microspikes are provided.

Visiting ice caves without professional knowledge can be very dangerous and not recommended.

Tours may be cancelled or delayed for safety and accessibility. We offer rescheduling or refunds.

Yes, but please be mindful of your surroundings and others.

Yes, gently — but we ask that you do not damage the structure.

No, ice caves form and shift every season. Each visit is unique.

Usually a short ride (30-40min) and a 5–20 minute walk, depending on conditions and ice cave location.

Yes, helmets and all safety gear are included in the tour.

Sneakers are not suitable for icy terrain. Hiking boots are recommended.

Depth varies, blue parts of typical river ice caves can reach 50-100m, rarely deeper into the cave unless there a light windows through the celing.

Natural light enters through openings. We also use headlamps if needed. In some cases artificial light is turned on for safety and/or guidance.

Yes, but keep it compact and safe for walking on uneven ground. We often walk inside the caves so know your tripod and camera settings well so you’re not learning it on the spot.

No prior experience is needed. We welcome beginners and provide all necessary safety gear and guidance.

Our standard hikes are easy-to-medium and accessible for most people with average fitness.

We provide crampons, helmets and harnesses. You just need to wear appropriate clothing and boots.

We limit group sizes to ensure a safe and personal experience, typically 8–16 people per guide. Depends on surroundings.

No, hiking poles are optional and not required for most tours. If you’re intending to use hiking poles on the glacier you need to make sure that there is a sharp point on the end of the pole for stability and grip.

Yes, children 8+ with good fitness can join our beginner-friendly hikes.

Tours may be delayed or rescheduled. We assess conditions daily and prioritize safety.

No, the glacier elevation is relatively low. Altitude sickness is not an issue on our tours.

Please consult your doctor before booking. Your safety is our priority.

Signal may be rigid, weak or unavailable. Let others know your plans in advance. Our guides communicate through satellite radios.

Standard tours last 3–4 hours, including gear fitting and glacier time.

Yes, we take short breaks during the hike for rest, photos and hydration.

Yes, in some locations. Your guide will tell you where it’s safe to do so.

No, please bring your own snacks and water for the hike.

Our hikes are designed to be safe and non-technical. Let your guide know your concerns beforehand.

Yes, we offer private tours year-round. Please contact us directly for availability and pricing.

Absolutely. We can adapt the duration, activity type, and level of difficulty to your preferences.

Yes, we work with photographers and guides experienced in capturing the glacier in optimal lighting and angles.

Yes, based on availability. Contact us directly for urgent bookings and we’ll do our best to accommodate.

Transport to/from Jökulsárlón is not included by default, but can possibly be arranged upon request.

Yes, they offer a highly personalized, flexible experience tailored to your interests and pace.

Yes, we can combine glacier hiking, ice cave exploration, photography, and more in a single custom tour.

Absolutely! We often organize private glacier tours for couples, proposals, anniversaries, and honeymoons.

You may request a specific guide and we’ll do our best to match availability and preferences.

Yes, we can adjust timing for optimal light, especially for photographers or unique lighting conditions.

Yes, they’re perfect for families seeking more flexibility and personal attention.

Lunch is not included by default, but we can recommend or help arrange food options nearby.

If weather conditions are unsafe, we may cancel, delay or reschedule the tour. You’ll receive full information via email.

Yes. Strong winds or storms can make glacier travel unsafe. We always prioritize safety.

Glaciers can be hazardous without proper equipment or knowledge. That’s why all our tours are guided and safety-focused.

We provide crampons, helmets and harnesses. All gear is checked and maintained regularly following protocols.

Our guides evaluate conditions daily using weather data, glacier observations, and experience.

Yes, but let your guide know in advance. We adapt pace and support to guest comfort whenever possible.

Yes, changes can be made up to 24 hours before departure depending on availability.

You’ll receive a confirmation email immediately after booking. Check your spam folder if you don’t see it.

All payments are processed in Icelandic króna (ISK). Your card provider handles currency conversion.

Yes, we may offer group or family discounts. Please contact us for a custom quote.

Occasionally we offer promotional codes via our newsletter or social media.

Yes, we have gear available for children 8 and up. Please include their ages in the booking notes.

We currently do not rent boots.

Yes, you may leave small luggage in our tour vehicle at your own risk.

Public restrooms are available at Jökulsárlón before the tour. Changing rooms are limited. Arriving in clothing intended to wear on the tour is recommended.

Some tours may be too demanding, but we do our best to accommodate. Contact us before booking for guidance.

Currently, our vehicles are not equipped for wheelchair access.

Yes, we offer private or slower-paced tours suited to senior guests. Please contact us to arrange a custom experience.

Yes, we follow strict environmental guidelines to minimize impact and preserve the glacier.

Absolutely. We remove all waste and educate guests on respectful outdoor behavior.

We work with scientists, monitor routes, and never enter unstable areas. Safety and preservation go hand in hand.

Yes, we hire local guides when possible, support local youth club, support local rescue team and recommend nearby accommodations and services.